Working at Mifratel

Much attention to training and a good environment. Is that important to you with your search for a new job? It is to Mifratel. As a contact centre agent you are indeed at the heart of the company. Your performance is the direct key to our success. 

This is why Mifratel not only sees training as teaching the basic principles of telephony. It is also more than a thorough course on the products of our customers. To us, training you also means investing in your personal development and looking at your development opportunities at our company. You can only ensure satisfaction for our customers if you feel good at Mifratel. In other words, we expect good results but we also make sure that you enjoy your work with us!

Is a job at Mifratel something for you? 

See our vacancies Maybe there is a position to suit both of us.

Open applications are always welcome!

Contact centre staff

Tasks and responsibilities


Work organisation

  • knowing and understanding the internal organisation and procedures at Mifratel
  • you follow up the planning set out for you
  • you master the different applications that Mifratel makes available to you for your job.


Work performance


Outbound telephony

  • you contact prospects and/or customers and offer them certain products or services (sales)
  • you make appointments with prospects for representatives and manage the diaries (diary management)
  • you phone customers, check their details and update them where necessary (database management) 
  • you phone prospects or customers to take a survey (telesurvey)

For this type of telephony you are someone who takes the initiative with a professional approach to bring the customer contact to a fruitful end.

Inbound telephony

You are responsible for dealing with incoming customer questions, and assist the customer in an efficient and customer-friendly manner.  This activity is preferably combined with the other aspects of a contact centre which Mifratel works on.

Fulfilment

  • administrative processing of sales/orders in the customer’s software system
  • sending emails or faxes to the customer
  • you apply the principles of customer-oriented telephone calls on a daily basis
  • you correctly and meticulously enter the details obtained


Qualities and experience

  • good communicative skills
  • you master one of the national languages (NL/FR) or another language (if required) to perfection
  • you are an enthusiastic person
  • you can skilfully use a PC
  • you see quality as important
  • you are meticulous
  • you have good listening skills
  • you have commercial feeling
  • you can work independently in a good and personal environment

IT manager

  • Challenging role as Mifratel's IT Manager in Belgium

Tasks and responsibilities

As an IT Manager you have experience with and passion for customer contact. You make small improvements every day and sometimes you take a big step forward. Together we realize our ambition: "Empowering organizations in the Benelux to stay ahead in customer contact."

You are responsible for the IT infrastructure of Mifratel. You lead an internal IT team of 5 FTE and you also manage both suppliers and external specialists. You report to the CIO of the Yource Group, which includes Mifratel and PCS and FINTREX from the Netherlands.

The position contains a broad and diverse range of tasks spread over the different Mifratel locations in Belgium, Morocco, Luxembourg and Bulgaria:

  • You are responsible for the daily management of your IT team
  • You think substantively about applications, hardware, network and the telephony platform
  • You guarantee, in consultation with your colleagues, a stable and secure IT environment
  • You also ensure that we can innovate for and with our customers
  • You take charge of strategic projects yourself
  • You prepare the IT budget and monitor it
  • You are willing to perform operational tasks yourself where necessary.

Profile

  • Bachelor's level of work and thinking, preferably a completed degree in Business Administration or Computer Science
  • Minimum 5 years of experience in a leadership role as IT Manager, IT Team Leader or Head of ICT, preferably in a Contact Center environment
  • Affinity with data (analytics and reporting) is a must
  • Experience with telephony platforms, networks and security (GDPR / ISO 27001) is a plus
  • A clear vision on IT and how IT can strengthen the business
  • The ability to analyze the wishes of the business and to translate them into concrete solutions or processes
  • Proven project management experience
  • Strong in stakeholder management
  • Fluent in Dutch and good in French and English in speech and writing.

Competences

  • Ambitious
  • Energetic
  • People Driven
  • Flexible
  • Communicative
  • Hand-on
  • Solution oriented
  • Collaborate

Offer

  • You will end up in a dynamic environment and get the chance to work with the latest technologies in the field of telephony and Contact Center technology
  • A challenging position with real learning and growth opportunities
  • You can make a difference.

Applying can be done through this site and by adressing to Sander Elshof selshof@yource-group.com

Don’t hesitate to apply now

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